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WE’RE HIRING – ENTRY IT HELPDESK SUPPORT
SINGAPORE
A leading technology services company in Singapore is expanding its operations and is looking for dedicated, enthusiastic, and customer-oriented individuals to join our growing team as Entry IT Helpdesk Support. This opportunity is ideal for fresh graduates, entry-level IT professionals, and individuals who are passionate about technology and eager to build a successful long-term career in the Information Technology industry.
If you are looking for a stable career with competitive salary, comprehensive training, excellent career advancement opportunities, and exposure to real-world IT support operations, this position is the perfect opportunity for you.
Successful candidates will receive structured training and work alongside experienced IT professionals in a dynamic and supportive environment.
POSITION DETAILS
Position: Entry IT Helpdesk Support
Industry: Information Technology / Technology Services
Work Location: West Region & East Region, Singapore
Employment Type:
Full-Time
Part-Time
Contract
Working Schedule: 5.5 Days per Week
Monthly Salary: SGD 2,300 – SGD 3,200
Career Level: Entry Level
Experience Required: No Experience Required
Training: Comprehensive On-the-Job Training Provided
JOB OVERVIEW
The Entry IT Helpdesk Support team is responsible for providing first-level technical assistance to users experiencing hardware, software, network, and system-related issues.
You will act as the first point of contact for IT support requests, ensuring problems are handled efficiently and professionally while delivering excellent customer service.
You will assist employees and customers by troubleshooting common technical issues, setting up computers, installing software, configuring user accounts, maintaining IT equipment, documenting support activities, and escalating more complex issues to senior technical engineers when necessary.
This role provides an excellent foundation for individuals who wish to pursue a long-term career in IT Support, System Administration, Network Administration, Cloud Computing, Cybersecurity, or Infrastructure Management.
KEY RESPONSIBILITIES
Provide first-level technical support for desktop computers, laptops, printers, mobile devices, and other IT equipment.
Respond promptly to IT support requests received via telephone, email, ticketing system, or walk-in users.
Diagnose and troubleshoot hardware, software, operating system, printer, internet, and network connectivity issues.
Install, configure, upgrade, and maintain Windows operating systems and common business applications.
Assist users with Microsoft Office installation, email configuration, password reset, user account management, and software installation.
Set up new computers, laptops, monitors, keyboards, printers, scanners, and peripheral devices.
Perform routine maintenance, software updates, antivirus updates, and system health checks.
Maintain accurate records of all incidents, service requests, troubleshooting steps, and resolutions using the company’s ticketing system.
Escalate unresolved technical issues to Level 2 or Level 3 IT Support Engineers according to company procedures.
Follow up with users to ensure issues have been fully resolved and customer satisfaction has been achieved.
Support IT inventory management by recording hardware assets and software licenses.
Assist with equipment replacement, workstation relocation, and new employee onboarding.
Ensure compliance with company IT security policies, procedures, and data protection standards.
Work closely with internal departments to maintain smooth daily business operations.
Provide friendly, professional, and customer-focused service at all times.
REQUIREMENTS
No previous working experience is required.
Fresh graduates are highly encouraged to apply.
Minimum NITEC in Information Technology or an equivalent qualification.
Diploma holders in Information Technology, Computer Engineering, Information Systems, or related disciplines are welcome to apply.
Passion for technology and strong interest in IT support services.
Willingness to learn new technologies and continuously improve technical skills.
Basic understanding of computer hardware and software.
Basic knowledge of Microsoft Windows operating systems.
Basic knowledge of Microsoft Office applications.
Good verbal and written communication skills.
Strong analytical and problem-solving abilities.
Customer service mindset with a positive attitude.
Able to work independently with minimal supervision.
Able to work effectively in a team environment.
Responsible, disciplined, and reliable.
Good time management and organizational skills.
Able to prioritize multiple support requests in a fast-paced environment.
Willing to work according to the assigned 5.5-day work schedule.
PREFERRED QUALIFICATIONS
Basic knowledge of Active Directory is an advantage.
Basic understanding of networking concepts such as IP Address, DNS, DHCP, and Wi-Fi.
Knowledge of computer troubleshooting is preferred but not mandatory.
IT certifications such as CompTIA A+, IT Essentials, or Microsoft certifications will be an added advantage.
Previous customer service experience is beneficial but not required.
EMPLOYEE BENEFITS
Competitive monthly salary ranging from SGD 2,300 to SGD 3,200.
Comprehensive on-the-job technical training provided.
Structured onboarding program for all new employees.
Career progression opportunities within the organization.
Professional development and continuous learning programs.
Supportive, collaborative, and friendly working environment.
Exposure to enterprise-level IT systems and technologies.
Hands-on experience with real business IT infrastructure.
Guidance and mentoring from experienced IT professionals.
Performance-based career advancement opportunities.
Annual performance evaluation.
Stable employment with a reputable technology services company.
Opportunity to develop technical, communication, and customer service skills.
Work experience that can support future career growth in IT Support, Network Administration, Systems Administration, Cloud Services, and Cybersecurity.
Contact information +65 9103 4327
WHY JOIN US
Join one of Singapore’s leading technology services companies and begin your professional IT career in an environment that values learning, innovation, teamwork, and employee
development. Whether you are a fresh graduate or someone looking to transition into the IT industry, this role provides the training, support, and career opportunities needed to build a successful future.
If you are passionate about technology, enjoy solving problems, and are committed to delivering excellent customer service, we encourage you to apply and become part of our growing IT support team.
To apply for this job please visit sg.hcmou.com.