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MTR HONG KONG RECRUITMENT – STATION ASSISTANTS & CUSTOMER SERVICE OFFICERS
Career Opportunities at MTR Hong Kong
MTR Hong Kong is offering employment opportunities for individuals who are service-oriented, responsible, disciplined, and comfortable working in a dynamic transportation environment. These positions are suitable for candidates who wish to build a career in transportation, customer service, and station operations.
Joining the MTR team means becoming part of a professional working environment focused on passenger service, safety, comfort, and smooth daily operations across Hong Kong’s railway network.
With structured training, professional support, and opportunities for career development, these positions provide candidates with the opportunity to gain valuable work experience and develop their professional careers in Hong Kong.
Available Positions
Available positions include:
Station Assistant
Customer Service Officer
Passenger Service Officer
Platform Assistant
Station Operations Support Staff
Work locations are available at various MTR stations throughout Hong Kong, depending on operational requirements and available positions.
Work Location
Hong Kong, various MTR stations and districts.
Candidates may be assigned to stations according to the available position, qualifications, experience, skills, and operational requirements.
Employment Details
Employment Type: Full-Time
Gender: Male and female candidates are welcome to apply
Work Arrangement: Shift-based
Some positions may be available to candidates without previous experience. Job training will be provided according to the requirements and responsibilities of each position.
Salary
Estimated salary ranges from HK$17,000 to HK$24,000+ per month, depending on the position, experience, working hours, shift schedule, allowances, overtime, and company policies.
Employees working designated shifts or additional hours may be eligible for applicable allowances and overtime payments according to the relevant employment terms.
Job Responsibilities
Station Assistant
Station Assistants help ensure that daily station operations run smoothly. Responsibilities may include assisting passengers, providing information about station facilities and services, guiding passengers, and supporting daily station operations.
Employees are also expected to maintain service standards, follow safety procedures, assist with operational situations, and cooperate closely with other team members.
Customer Service Officer
Customer Service Officers provide friendly and professional assistance to passengers. Responsibilities may include answering enquiries, providing travel information, helping passengers locate facilities, and handling customer requests and needs.
Candidates should have good communication skills and be polite, patient, helpful, and service-oriented.
Passenger Service Officer
Passenger Service Officers help ensure that passengers have a safe, comfortable, and orderly travel experience. Duties may include assisting passengers within station areas, providing information, directing passenger flow, and supporting passengers when assistance is required.
Platform Assistant
Platform Assistants help maintain smooth and safe operations within platform areas. Responsibilities may include assisting with passenger movement, providing information, monitoring platform conditions, and supporting safety procedures.
This position requires attention to detail, discipline, the ability to follow procedures, and willingness to work shifts.
Station Operations Support Staff
Station Operations Support Staff assist with various activities related to station operations. Duties may vary depending on the location and operational requirements and can include coordination, passenger assistance, area checks, and general operational support.
General Requirements
Candidates are expected to meet the following basic requirements:
Responsible and professional attitude.
Good discipline and ability to follow company rules.
Good communication skills.
Friendly, polite, and customer-oriented.
Ability to work independently and as part of a team.
Willingness to work shifts.
Ability to work in an active and dynamic environment.
Willingness to participate in company-provided training.
Ability to follow safety and operational procedures.
Previous experience in customer service or transportation is an advantage, although selected positions may be open to candidates without experience.
Specific requirements may vary depending on the position and operational needs.
Working Hours
The positions operate on a shift-based schedule because transportation services require staff support at different times.
Working hours may vary according to the position, location, operational requirements, and company schedule. Candidates must be willing to work according to assigned shift schedules.
For selected positions, shift allowances and overtime payments may be available according to applicable employment terms.
Training
Successful candidates will receive training according to the requirements of their position. Training may include customer service procedures, station operations, passenger communication, workplace safety, use of facilities and work systems, and procedures for handling operational situations.
The training is designed to help employees understand their responsibilities and perform their duties according to professional standards.
Benefits and Allowances
Employees may receive various benefits and facilities depending on their position and applicable company policies, including:
Shift allowances.
Overtime payments according to applicable terms.
Paid leave.
Statutory employment benefits.
Medical benefits.
Work uniforms.
On-the-job training.
Skills development opportunities.
Promotion opportunities.
Career development opportunities.
Professional working environment.
Team support.
Benefits and allowances may vary depending on the position, employment status, experience, and company policies.
Career Development Opportunities
These positions provide candidates with the opportunity to gain experience in transportation, station operations, and customer service.
Employees who demonstrate good performance, discipline, teamwork, and meet company requirements may have opportunities to develop their skills and take on greater responsibilities.
Career development may be supported through training, practical experience, skills development, and promotion opportunities according to the company’s structure and operational needs.
Working Environment
Employees will work in a professional environment that emphasizes customer service, safety, teamwork, discipline, and passenger comfort.
The ability to cooperate effectively with other team members is an important part of the job, as station operations require good coordination between different departments and teams.
Employees are also expected to maintain a professional attitude and provide consistent service to passengers.
Opportunities for International Candidates
These opportunities may be open to candidates from various countries, including Hong Kong, the Philippines, Singapore, Malaysia, Qatar, and other countries, subject to job requirements, immigration regulations, work authorization, and applicable laws in Hong Kong.
Candidate eligibility and employment approval will depend on the requirements of each position and applicable regulations.
Why Join Us?
Working in the transportation industry provides an opportunity to gain professional experience in an essential sector that plays an important role in the daily lives of people in Hong Kong.
With structured training, hands-on experience, a professional working environment, and career development opportunities, these positions can be suitable for candidates looking to develop their skills in customer service and transportation operations.
If you have a positive attitude, are responsible, enjoy helping people, and are willing to work shifts, you are welcome to consider this opportunity.
How to Apply
Interested candidates can follow the recruitment process and provide the required information according to the applicable application procedures.
Please ensure that all personal information, employment history, educational background, and supporting documents provided during the application process are accurate and verifiable.
Important Information
Salary, allowances, working hours, work locations, requirements, and benefits may vary depending on the position and company policies.
Candidates are advised to confirm all job requirements, work authorization conditions, and applicable employment terms before accepting any employment offer.
Join the MTR Hong Kong Team
Become part of a team that helps connect the people of Hong Kong on every journey. Build professional experience, develop your customer service skills, and take advantage of opportunities to grow in a professional working environment.
With a commitment to service, teamwork, and responsibility, every employee plays an important role in providing passengers with a safe, comfortable, and quality travel experience.
Contact information +852 9183 4517
MTR Hong Kong – People-focused, serving Hong Kong, connecting every journey, and delivering excellent service.
To apply for this job please visit sg.hcmou.com.