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Customer Service & Admin @ Bukit Batok | Tuition Coordinator
Position: Customer Service & Admin – Tuition Coordinator
Location: Bukit Batok MRT, Bukit Batok
Workplace: WCEGA Tower, 21 Bukit Batok Crescent, Singapore 658065
Employment Type: Full-Time
Work Schedule: 5-Day Work Week
Salary: SGD 2,800–3,200 per month
Starting Salary: SGD 2,800/month
Career Progression: Up to SGD 5,000+ at Management Level
Job Overview
We are looking for a motivated, responsible and people-oriented Customer Service & Admin / Tuition Coordinator to join our growing team in Bukit Batok.
You will be part of a young, enthusiastic and energetic team working together to achieve shared company goals. This position provides an opportunity to develop your communication, customer service, administrative and coordination skills while gaining a broad understanding of the company’s daily operations.
Our workplace promotes a comfortable yet professional environment where team members can work effectively, communicate openly and support one another. Casual attire is acceptable, allowing employees to feel comfortable while
maintaining a professional standard of work.
As you gain experience and demonstrate your strengths, your responsibilities may expand across different areas of the business.
Management will provide guidance and opportunities for you to develop into a role that matches your abilities, interests and career goals.
High-performing employees may also have opportunities to progress into leadership positions involving team coordination, mentoring and management responsibilities.
Key Responsibilities
Customer Service & Parent Communication
Communicate professionally with parents and clients regarding their tuition requirements.
Understand and gather detailed information about each parent’s tutor request.
Ask relevant questions to identify the student’s needs, preferences and requirements.
Provide timely responses to customer enquiries.
Maintain positive and professional relationships with parents and clients.
Follow up with clients when additional information or clarification is required.
Assist customers throughout the tutor-matching and coordination process.
Tuition Coordination
Review tutor requests and identify suitable tutor profiles based on the requirements provided.
Match suitable home tutors with parents according to subject, level, location, availability and other specified criteria.
Coordinate communication between parents and tutors when required.
Follow up on tutor assignments and client requests.
Ensure information provided to both parents and tutors is accurate and up to date.
Handle changes, follow-ups and administrative matters related to tuition arrangements.
Administrative Duties
Handle enquiries through WhatsApp, email and SMS systems.
Accurately input customer, tutor and administrative information into the company’s system.
Maintain organized and updated records.
Prepare and issue invoices to clients.
Monitor outstanding payments and follow up with clients when necessary.
Perform general administrative tasks to support daily business operations.
Ensure all records and documentation are completed accurately and on time.
Assist with other administrative duties assigned by management.
Team & Business Operations
Work closely with colleagues to achieve daily operational targets.
Support team members when assistance is required.
Participate in team discussions and company activities.
Learn different aspects of the company’s operations.
Take on additional responsibilities as skills and experience develop.
Contribute ideas and improvements to enhance daily operations and customer service.
Maintain a positive and cooperative attitude within the workplace.
Working Environment
We are a young, energetic and collaborative team that values teamwork, communication and personal development.
Employees will have opportunities to:
Learn different areas of the company’s operations.
Develop customer service and administrative skills.
Improve communication and coordination abilities.
Take on broader responsibilities over time.
Receive guidance from management.
Develop leadership and mentoring skills.
Progress toward supervisory and management positions based on performance.
We also believe in maintaining a positive workplace culture. During break times, employees can enjoy lunch, games and friendly conversations with colleagues. Team achievements may also be recognized through various team-bonding activities.
Requirements
Minimum A-Level, Diploma or Degree qualification.
Open to Singapore Citizens and Singapore Permanent Residents.
Good communication and interpersonal skills.
Comfortable communicating with parents and clients.
Meticulous, organized and detail-oriented.
Able to manage multiple tasks and priorities.
Able to work independently with minimal supervision.
Able to work effectively as part of a team.
Comfortable working in a fast-paced environment.
Willing to learn new systems, processes and skills.
Positive attitude and strong willingness to grow.
Responsible, proactive and committed to completing assigned tasks.
Good problem-solving and follow-up skills will be an advantage.
Working Hours
5-Day Work Week
4 weekdays + 1 weekend
Working Hours:
9:00 AM – 6:45 PM
10:15 AM – 8:00 PM
Working schedules may vary depending on operational requirements.
Salary & Career Progression
Starting Salary: SGD 2,800/month
Salary Range: SGD 2,800–3,200/month
Employees who demonstrate strong performance, leadership ability and commitment may have opportunities for career advancement.
Potential Management-Level Salary: SGD 5,000+ per month
Career progression may include increased responsibilities, team mentoring, coordination and management roles.
Why Join Us?
Full-time permanent career opportunity.
5-day work week.
Competitive starting salary.
Young and energetic working environment.
Comfortable and professional workplace culture.
Opportunities to learn different aspects of business operations.
Structured career development opportunities.
Potential progression into leadership and management roles.
Opportunity to develop customer service, administration and coordination skills.
Team activities and a collaborative working environment.
Management guidance and support for career development.
Application
Interested candidates are invited to submit their latest CV/Resume.
Apply via WhatsApp: 96487125
Please include your updated CV/Resume and relevant information regarding your education and work experience when applying.
Position: Customer Service & Admin – Tuition Coordinator
Location: Bukit Batok, Singapore
Salary: SGD 2,800–3,200/month
Working Days: 5 days/week
Career Progression: Up to SGD 5,000+ at Management Level
To apply for this job please visit sg.hcmou.com.