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BRAND AMBASSADOR / CUSTOMER SERVICE EXECUTIVE
JEWEL CHANGI AIRPORT | UP TO S$3,500/MONTH
Location: Jewel Changi Airport
78 Airport Boulevard, Singapore 819666
Position: Brand Ambassador / Customer Service Executive
Employment Type: Full-Time
Salary: S$2,500 – S$3,500 per month + Variable Bonus
Working Days: 6 days per week
Working Schedule: Including weekends
Working Hours: 12:00 PM – 8:00 PM
Rest Day: 1 weekday per week
Workplace: Jewel Changi Airport
POSITION OVERVIEW
We are looking for a friendly, confident and service-oriented Brand Ambassador / Customer Service Executive to join the team at Jewel Changi Airport.
This role is ideal for candidates who enjoy interacting with people, providing customer service and representing a premium automotive brand in a professional environment.
You will be stationed at the assigned booth within Jewel Changi Airport and will be responsible for welcoming visitors, introducing the brand, identifying potential customers and connecting interested visitors with the Sales Executives.
The successful candidate should have good communication skills, a pleasant personality and the confidence to approach and engage members of the public.
KEY JOB RESPONSIBILITIES
1. Frontline Customer Service
Station at the assigned booth and provide professional frontline support.
Welcome visitors and provide a warm and positive first impression.
Approach visitors politely and initiate conversations.
Answer basic questions and provide general information when required.
Maintain a friendly, professional and approachable manner at all times.
2. Visitor Engagement
Proactively approach and engage visitors at the booth.
Introduce visitors to the premium automotive brand and create awareness of the brand and its products.
Understand visitors’ general interests and identify potential customers.
Communicate clearly and professionally with visitors from different backgrounds.
Ensure every visitor receives a pleasant and professional experience.
3. Customer Identification and Referral
Identify and filter local visitors according to the requirements of the Sales Executives.
Recognise visitors who may have an interest in the automotive brand or its vehicles.
Provide basic information about the vehicles and brand when appropriate.
Direct interested and suitable local visitors to the Sales Executives for further assistance.
Support the Sales Team by helping to identify potential customers.
4. Brand Representation
Represent the premium automotive brand in a professional manner.
Maintain a neat, presentable and welcoming appearance.
Ensure the booth area remains professional and presentable.
Follow company guidelines and brand standards when communicating with visitors.
Help create a positive image and customer experience for the brand.
5. Administrative Support
Assist with basic data entry when required.
Record or update visitor information according to company procedures.
Support simple administrative tasks related to booth operations.
Assist the team with other reasonable duties when required.
6. General Duties
Work closely with Sales Executives and other team members.
Follow instructions from supervisors and management.
Maintain good customer service standards throughout the working day.
Perform other ad hoc duties assigned by the company or supervisor.
JOB REQUIREMENTS
Previous experience in customer service, reception, hospitality, retail, sales support or other frontline service roles is preferred.
Candidates with relevant customer-facing experience are encouraged to apply.
Friendly, outgoing and approachable personality.
Confident in approaching and communicating with members of the public.
Good verbal communication and interpersonal skills.
Able to interact professionally with customers and visitors.
Positive attitude and willingness to provide quality customer service.
Professional appearance and good personal presentation.
Comfortable working in a busy airport retail environment.
Able to work 6 days per week, including weekends.
Willing to work according to the stated working hours.
Able to work independently while also supporting the wider team.
Responsible, punctual and reliable.
Applicants who are enthusiastic about customer service and brand engagement are encouraged to apply.
WORKING SCHEDULE
Working Days: 6 days per week
Working Hours: 12:00 PM – 8:00 PM
Rest Day: 1 weekday per week
The position requires employees to work on weekends as part of the 6-day working schedule.
For work performed on Public Holidays, a replacement off day will be provided, subject to company policy and applicable arrangements.
SALARY & COMPENSATION
Monthly Salary: S$2,500 – S$3,500
The salary range may vary depending on relevant experience, suitability and the overall compensation structure.
Variable Bonus: Additional variable bonus may be provided according to the company’s applicable scheme and performance criteria.
WORK LOCATION
Jewel Changi Airport
78 Airport Boulevard
Singapore 819666
The role is based at Jewel Changi Airport, providing an opportunity to work in one of Singapore’s major airport destinations and a highly active visitor environment.
IDEAL CANDIDATE
The ideal candidate is someone who enjoys meeting and speaking with people and is comfortable starting conversations with visitors.
You should be confident enough to approach customers, listen to their needs, provide basic information and recognise potential customers who should be referred to the Sales Executives.
A positive attitude, professional communication style and strong customer-service mindset are important for this position.
Candidates from backgrounds such as retail, hospitality, reception, customer service, events, sales support and other public-facing positions may find this opportunity particularly suitable.
WHY CONSIDER THIS ROLE?
Full-time employment opportunity.
Attractive monthly salary of up to S$3,500 with variable bonus.
Work at Jewel Changi Airport.
Customer-facing role in a professional environment.
Opportunity to represent a premium automotive brand.
Develop customer service and communication skills.
Gain experience in brand engagement and customer interaction.
Work alongside Sales Executives and a professional team.
Replacement off day provided for work on Public Holidays.
IMPORTANT INFORMATION
This is a 6-day-per-week full-time position, including weekends. Candidates should ensure they are comfortable with the working schedule before applying.
Only candidates who meet the company’s requirements and are shortlisted will be contacted for further discussion or interview arrangements.
Apply https://sg.hcmou.com/jobs
Contact information +65 9103 4309
Recruitment Agency: Staffking Pte Ltd
EA Licence: 20C0358
EA Personnel: Neo Shou Qi
Registration No.: R26159453
Please note: Salary, variable bonus, duties, working arrangements and other employment terms are subject to the employer’s applicable policies and final employment offer.
To apply for this job please visit sg.hcmou.com.